Care & Wear:

Our pieces are made to be worn and loved! To ensure their longevity, we recommend following a few basic wear & care instructions. 

Our pieces are delicate and should be removed before working out & playing sports. Be sure to remove jewelry before sleeping, and while applying perfumes, oils and creams.

Cleaning your jewelry is simple and can be done naturally with products around your house.

  • 10K & 14K Solid Gold: Mix a few drops of dish soap with warm water and soak your pieces for 15-20 mins. For a deeper clean, use a soft bristle toothbrush. Rinse with warm water and dry with a microfibre cloth.
  • Sterling Silver: Create a paste by mixing equal parts baking soda and warm water in a bowl. Run your piece back and forth in the solution, or use a soft bristle toothbrush. Rinse with warm water and dry with a microfibre cloth. 
  • For an optimal shine, use a polishing cloth on your Love Charlie pieces. 

Store all of your jewelry separately in a pouch or air tight plastic bag. We keep all of our pieces in individual baggies in a case or jewelry box.

Shipping & Tracking

Orders are processed Monday through Friday and are shipped within 2-3 days of being placed, excluding weekends and holidays. Please allow an extra 1-2 business days for engraved items. 

After placing an order, you will receive an email confirmation. Once your order ships, you will receive a shipping notification email with a tracking number.

**Please note, COVID-19 may impact shipping times. 

Returns

If you are not 100% satisfied with your purchase, simply send it back within 14 days of receiving your package and we'll refund the full cost of the item minus shipping costs. Returned items must be unworn and in original packaging to receive a refund. Contact lauren@shoplovecharlie.com to organize your return. 

Please note, personalized products are not eligible for return as they are made-to-order.


Have more questions? Reach out anytime! Lauren@shoplovecharlie.com. We typically respond within a few business hours.